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Terms of service

Last updated 22 September 2026

1 · Who we are

Pagestudios is a sole trader business based in the United Kingdom, producing short promotional films for property listings. You can reach us at pagestudiosbuilder@gmail.com, and we aim to answer every email within one working day.

2 · These terms

By placing an order, booking a consultation or sending us photographs, you agree to these terms. They form the contract between you and Pagestudios. If you are ordering on behalf of a company or a property owner, you confirm you are authorised to do so.

3 · What we provide

• Basic — one film of approximately thirty seconds moving through the rooms of a single property, built from the photographs you supply. No revision rounds are included.
• Standard — a cinematic film of up to sixty seconds, including a fifteen-minute call, two revision rounds, a music score, and voiceover on request.
• Format — all films are delivered in 16:9 landscape. Alternative formats, including vertical cuts for social media, are available only within the Branding package.
• Strategy and Branding — scoped individually during the consultation call. The agreed scope, price and timeline are confirmed by email before any work or payment.

4 · Orders and payment

Prices are shown in pounds sterling and are charged per property. Every package begins with a call. Once the scope is agreed we send an invoice, and work starts when it is settled — there is nothing to pay before the call, and no charge for the call itself.

Invoices are issued through Stripe, which accepts card and bank payment. We never see or store your full card details.

5 · The photographs you supply

You are responsible for the material you send us. By uploading photographs you confirm that:

• you own them, or you have the photographer's permission to use them commercially;
• you have the right to market the property shown;
• they do not contain identifiable people who have not consented to appear.

If we believe photographs have been supplied without these rights, we will stop work and refund you in full.

6 · Timing

Films are delivered within five working days of us receiving a usable set of photographs — not from the moment of payment. If the photographs are unusable, we will tell you within one working day and the clock starts again when replacements arrive.

7 · Revisions

Basic includes no revision rounds. Standard includes two, to be requested within fourteen days of delivery. A clear fault in any film — the wrong property, a missing room, a technical defect — is corrected free of charge regardless of package.

8 · How the films are made

We use AI-assisted animation tools to create movement from your still photographs. The films show the property as photographed: we do not add rooms, furniture, features or views that are not there, and we will decline any request to do so. Photographs you send are processed through third-party services as described in our privacy policy.

9 · Your licence to use the films

On delivery you receive a perpetual, worldwide, royalty-free licence to use the films to market the property, in any channel, with no further fee and no expiry. Pagestudios retains copyright in the films themselves.

We may show delivered work in our own portfolio and on social media. If you would rather we did not, email us and we will keep your films private.

10 · What we will not produce

We will not produce anything misleading about a property, anything using material you do not have the rights to, or anything unlawful. If we decline an order on these grounds you receive a full refund.

11 · Liability

We are not liable for indirect or consequential losses, including lost bookings or lost revenue. Our total liability for any order is limited to the amount you paid for it. Nothing in these terms limits liability for death or personal injury caused by negligence, or for fraud.

12 · Cancellation and refunds

Set out in full in our refunds and cancellations policy, which forms part of these terms.

13 · Governing law

These terms are governed by the laws of England and Wales, and disputes fall to the courts of England and Wales. Nothing here affects your statutory rights as a consumer.

Refunds and cancellations

Last updated 22 September 2026

Every film is made for one specific property, so this policy is written around when production starts rather than around a fixed window. In short: before we start, your money comes back; once we have started, it does not.

Your statutory right to cancel

If you are a consumer buying online in the UK, the Consumer Contracts Regulations 2013 normally give you fourteen days to cancel a service contract. Because films are usually delivered inside that window, we ask you to confirm on the call that we may begin straight away. If you cancel after we have begun but before delivery, you may be charged for the work already done. Once the film has been fully delivered with your agreement, the fourteen-day right ends. This does not affect your rights if the film is faulty or not as described.

Before production starts

Full refund, no questions asked. Email us and, provided we have not begun work on your film, you get everything back. In practice this means you have until we confirm production has started, which is normally within one working day of your photographs arriving.

Once production has started

No refund is available, because the work is made specifically for your property and cannot be resold. If you cancel part-way through we will still deliver whatever has been completed.

If we cannot make your film

Full refund. If the photographs you send are not good enough to build a film from and you are not able to supply better ones, we refund you in full rather than deliver something weak. The same applies if we decline the order for any reason.

If something is wrong with the film

A clear fault — the wrong property, a missing room, a technical defect, or a film that does not match what was described — is corrected free of charge, whichever package you bought. This is separate from the revision rounds, which cover changes of preference rather than faults.

The Basic package includes no revision rounds, so a request to change pacing, music or shot order after delivery is a new order rather than a correction. Standard includes two rounds.

Consultation calls

Consultation calls for the Standard, Strategy and Branding packages are free and carry no obligation. You can cancel or rearrange any of them through the link in your booking confirmation.

How refunds are paid

Refunds are issued through Stripe, back to the card or account you paid from. They are issued within two working days of being agreed and normally appear within five to ten working days, depending on your bank.

How to request one

Email pagestudiosbuilder@gmail.com with the name of the property and your Stripe invoice number. We reply to every refund request within one working day.

Privacy policy

Last updated 22 September 2026

This policy explains what we do with your information when you order a film, book a call or email us. Pagestudios is the data controller, and you can reach us at pagestudiosbuilder@gmail.com.

What we collect

• Your name and email address, and the billing details you give Stripe when settling an invoice. We never see or hold your full card number.
• The photographs you upload, along with the property name, address or listing link you send with them.
• Details of any call you book, collected by our scheduling provider.
• The content of emails you send us.

Why we use it, and on what basis

• To perform our contract with you — making and delivering your films, taking payment, and dealing with revisions or refunds.
• Our legitimate interests — replying to enquiries, keeping records of what we agreed, and defending a dispute if one arises.
• Legal obligation — keeping financial records for the period HMRC requires.

Who else handles it

We use a small number of third-party services to run the business, and your information passes through them:

• Stripe — issuing invoices and processing payments.
• Our file upload provider — receiving and storing the photographs you send.
• Our scheduling provider — booking consultation calls.
• Google — email.
• AI video generation services — your photographs are uploaded to third-party AI animation tools in order to create the film. This is central to how the service works, so if you are not comfortable with your photographs being processed this way, please do not place an order.

Some of these providers operate outside the United Kingdom. Where information is transferred abroad it is protected by the safeguards UK data protection law recognises, such as approved contractual clauses.

We do not sell your information, and we do not share it for advertising.

How long we keep it

Photographs and finished films are kept for twelve months after delivery, so we can re-send files if you lose them, and then deleted. Order records and invoices are kept for six years to meet tax requirements. Emails are kept for two years.

Showing your films

We may show delivered films in our portfolio and on social media. Tell us at any time and we will take yours down and keep it private.

Your rights

You can ask for a copy of what we hold, ask us to correct it, ask us to delete it, object to how we are using it, or ask for it in a portable format. Email us and we will respond within one month.

If you are unhappy with how we have handled your information, you can complain to the Information Commissioner's Office at ico.org.uk.

Cookies

This site sets no cookies and runs no analytics or tracking. Nothing about your visit is recorded here. Stripe and our scheduling provider set their own cookies on their own pages, governed by their policies.